What is the best way to contact PGE?
I bought keychain blanks. How do I get the cut files?
Use our contact page or call the store during business hours at 346-254-3515.
Need to check in store stock before your visit?
Give us a call at 346-254-3515.
Click here to find our catalog of cut files for our acrylic keychain blanks.
How do I buy/redeem a gift certificate?
A gift card may be purchased and used online and at our Northwest Houston store. Simply add the product to your cart and you will receive a code to share with the recipient. Craft and Vinyl Gift Card
How do I use a coupon code or promotional code?
If you have a coupon or promotional code, simply enter your code at checkout. Some promotional codes require you to be logged into your account.
Can I place an order without creating an account?
Yes, you certainly can! However, you will not be able to modify your order or check on the status of your order. We highly recommend that you create an account.
How do I create an account?
You can create an account by clicking on the "Create an account" link at the top of our website. You can also create your account by registering on our website.
How do I reset my password?
To reset your password, log into your account and click on "Log In" at the top of our website. Select "Forgot your password?" and follow the steps.
How will I know if my order has shipped?
You will receive an email notifying you that your order has shipped. Your email will include a tracking number for you to track your package. You may also check on your order status by visiting your account page while logged in.
Can I edit or cancel my order?
Due to our quick turnaround, you may not be able to edit or cancel your order after it is placed. Contact us immediately if there are issues with your order.
How do I track my order?
You will receive an email when your order has shipped. The email will include your tracking number. You may also visit your account page while logged in to check on the status of your order and to locate your tracking number.
I received my order, but there are issues with it.
Contact us to resolve issues with your order.
Do I have to pay sales tax?
Texas residents will need to pay sales tax. There is no sales tax for residents in all other states.
When will my credit card be charged?
Your credit card will immediately be charged when your order is placed.
I have a question about my charges.
Contact us with any questions or concerns you have about your charges.
WHOLESALE VINYL - TAX EXEMPT
Learn more about our wholesale discount or obtaining tax exemption status with PGE.
TEACHER / MILITARY / FIRST RESPONDER DISCOUNT
Submit a copy of your current/valid credentials or employer issued photo identification card to receive 10% off your entire order. Send via email. Some exclusions may apply.
VINYL CRAFTS COMMUNITY
Connect with us in our Facebook groups for community, personalized help, and flash sales.